shipping e returns
Shipping Policy
Last updated: 20 September 2026
At Arvells, we currently ship orders within the United Kingdom.
Processing & Delivery
Orders are processed Monday to Saturday and are normally dispatched within 1–3 business days.
Estimated delivery times:
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Standard Delivery: 3–8 business days
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Express Delivery: 2–5 business days
Delivery times are estimates and may vary due to circumstances outside our control.
Shipping Costs
Shipping costs, if applicable, will be shown at checkout before payment.
Tracking
Where available, tracking information will be sent by email once your order has been dispatched.
Delays or Lost Orders
If your order is delayed or appears to be lost, please contact us at supportarvells@gmail.com with your order number. We will investigate the issue with the delivery provider.
Please ensure your delivery address is correct when placing your order.
Returns & Refunds Policy
Last updated: 20 September 2026
At Arvells, we want you to be happy with your purchase.
Returns
For online purchases, you generally have 14 days from receiving your order to request a cancellation. After notifying us, you generally have a further 14 days to return the item.
Items should be:
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Unworn, apart from reasonable fitting or inspection;
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Unwashed and undamaged;
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In their original condition;
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Returned with tags and packaging where reasonably possible.
Return Costs
Customers are generally responsible for return postage when cancelling an order, unless the item is faulty, incorrect or not as described.
Faulty or Incorrect Items
If your item is faulty, damaged or incorrect, contact supportarvells@gmail.com with your order number and photos where appropriate. We will provide an appropriate solution in accordance with UK consumer law.
Refunds
Refunds are normally issued to the original payment method after the returned item has been received or appropriate evidence of return has been provided.
Refunds will generally be processed within 14 days, subject to applicable UK consumer law and payment-provider processing times.
Exchanges
Exchanges are available subject to stock availability. Contact supportarvells@gmail.com to request an exchange.
Your statutory consumer rights are not affected by this policy.
Contact
Arvells
Email: supportarvells@gmail.com
Customer Service: Monday–Saturday, 7:00 AM–7:00 PM