Store Policy
Last updated: 20 September 2026
Welcome to Arvells. We are committed to providing high-quality menswear and a smooth shopping experience for our customers in the United Kingdom.
This Store Policy explains our policies regarding orders, payments, delivery, returns, exchanges and refunds.
1. Orders
When you place an order through our website, you will receive an order confirmation by email.
Please check your order details carefully before completing your purchase, including your:
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Name
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Delivery address
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Email address
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Selected products and sizes
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Delivery metho
If you notice an error after placing an order, please contact us as soon as possible at supportarvells@gmail.com.
We will do our best to make changes before your order is dispatched, but we cannot guarantee that changes or cancellations will be possible once an order has been processed or shipped.
2. Product Information
We make every reasonable effort to ensure that product descriptions, colours, sizes, photographs and prices displayed on our website are accurate.
Please note that colours may appear slightly different depending on your device or screen settings.
All products sold through our website must comply with applicable UK consumer rights. Products must be as described, of satisfactory quality and fit for their intended purpose.
3. Prices and Payment
All prices displayed on our website are shown in GBP (£) unless otherwise stated.
The total price of your order, including any applicable delivery charges, will be displayed before you complete your purchase.
We accept the payment methods displayed at checkout.
We reserve the right to correct obvious pricing errors before an order is dispatched. If an obvious error affects your order, we will contact you and give you the option to confirm the order at the correct price or cancel it.
4. Delivery
Arvells currently delivers to addresses within the United Kingdom.
Available delivery options and estimated delivery times will be displayed at checkout.
Orders are normally dispatched within 1–3 business days.
Estimated delivery time after dispatch:
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Standard Delivery: 3–8 business days
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Express Delivery: 2–5 business days
Delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, severe weather or other unforeseen events.
Unless a different delivery period has been agreed with you, UK online orders are generally subject to legal requirements concerning delivery within 30 days.
5. Returns and Cancellations
If you purchase a product from Arvells online, you generally have a legal right to cancel your order within 14 days of receiving the goods, without giving a reason.
After notifying us of your cancellation, you generally have a further 14 days to return the goods.
To request a return or cancellation, please contact us at:
Please include your order number and the items you wish to return.
Returned items should be in a condition that allows us to assess them. You may handle clothing in the same way you reasonably would in a shop, for example by trying on a garment to check the fit. However, you may be responsible for any reduction in value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.
6. Return Conditions
Where permitted by law, returned items should:
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Be unworn, except where reasonable handling is required to inspect or try the item;
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Be in their original condition;
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Include original tags and packaging where reasonably possible;
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Not have been washed, altered or damaged.
These conditions do not limit or exclude any statutory rights you may have under UK consumer law.
Certain products may be excluded from cancellation rights where permitted by law, including some personalised or customised items.
7. Return Shipping
If you cancel your online order under the statutory cancellation right, you are generally responsible for the direct cost of returning the goods unless Arvells has agreed to cover those costs or the goods are faulty, incorrect or not as described.
We will refund the cost of standard delivery paid for the original order. If you selected a more expensive delivery option, we are generally only required to refund the cost of the standard delivery service.
8. Refunds
Once we receive the returned goods, or appropriate evidence that they have been sent back, we will process your refund in accordance with applicable UK consumer law.
Where the statutory cancellation right applies, refunds will generally be made within 14 days of receiving the returned goods or evidence of their return, subject to the applicable legal requirements.
Refunds will normally be made to the original payment method.
Please allow additional time for your bank or payment provider to process the refund.
9. Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged, incorrect or not as described, please contact us as soon as possible at:
Please provide:
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Your order number;
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A description of the problem;
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Photographs of the item, where appropriate.
Your statutory rights are not affected by this policy. UK consumers have legal rights concerning goods that are faulty, not as described or not fit for purpose.
Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund.
10. Exchanges
Arvells offers exchanges for available products and sizes, subject to stock availability.
If you would like to exchange an item, please contact us at supportarvells@gmail.com before returning it.
If the requested size or product is unavailable, we may offer a refund instead.
Your statutory rights remain unaffected.
11. Sale Items
Items purchased during a sale or promotional period remain subject to the same applicable statutory consumer rights as full-price items.
A sale price does not remove or reduce your legal rights where a product is faulty, not as described or otherwise fails to meet applicable consumer law requirements.
12. Lost or Delayed Deliveries
If your order appears to be delayed or has not arrived within the expected delivery period, please contact us at supportarvells@gmail.com with your order number.
13. Unavailable Products
If a product becomes unavailable after you place an order, we will contact you as soon as reasonably possible.
If we are unable to fulfil the order, we will provide an appropriate refund for any amount you have paid for the unavailable product.
14. Customer Service
If you have any questions about an order, return, exchange or refund, please contact us:
Arvells
Email: supportarvells@gmail.com
Location: United Kingdom
Customer Service Hours:
Monday to Saturday
7:00 AM – 7:00 PM
United Kingdom time
Arvells is closed on Sundays.
15. Changes to This Policy
We may update this Store Policy from time to time to reflect changes to our products, services, business practices or applicable legal requirements.
The latest version will always be available on our website.
16. Your Statutory Rights
Nothing in this Store Policy is intended to exclude, restrict or limit any rights or remedies that cannot legally be excluded or restricted under UK law.
We aim to ensure that our terms are clear, transparent and fair to consumers.
Arvells
Email: supportarvells@gmail.com
Location: United Kingdom
Customer Service Hours: Monday–Saturday, 7:00 AM–7:00 PM
Payment Methods
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Credit / Debit Cards
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PAYPAL
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Offline Payments